Congratulations to Jefferson College of Health Sciences Master of Science in Nursing student and CMC Unit Director Brandon Jones on receiving the 2014 Outstanding Caregiver Award from the Association for Patient Experience (AfPE).
Brandon was recognized for his leadership and development of The Patient Experience Workshop training program for the Emergency Department at CRMH. His training efforts have resulted in significant increases in overall quality of care, nursing understanding and caring, as well as significant decreases in left without being seen. A video about Brandon can be seen here.
“Brandon's approach to the excellent patient experience is not about ‘a score,’” said Steve Arner, President of CMC. “It's about changing the culture to provide an excellent patient experience every time.”
Founded by Cleveland Clinic in 2010, AfPE is a non-profit organization dedicated to the advancement of the patient experience. The award recognizes a caregiver who goes above and beyond his job responsibilities, demonstrates AfPE values and champions the patient experience.
Brandon accepted the award at Cleveland Clinic’s fifth annual Patient Experience Summit: Transforming Healthcare through Empathy and Innovation on May 20. In the photo to thr right, Carilion Clinic President and CEO Nancy Howell Agee poses with Brandon at Carilion's Shine 2013 Awards Ceremony.
This story was first run by Carilion Clinic and is rerun here for the Jefferson College Community, and our friends and visitors.