JCHS Campus Resource FAQs

Acedemic support

Who do I go see if I...

1. Need money for tuition and books?

Financial Aid Office
Location: CRCH, 4th Floor
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: (540) 985-8267

2. Need to drop a course, add a course or withdraw from a course?

First, be sure to discuss with your instructor or advisor your need to drop/add or withdraw from a course. Then to make the change, you can get help from the:

Registrar’s Office
Location: CRCH, 4th Floor
Hours: Monday–Friday, 8 a.m.–4:30 p.m.
Contact: (540) 985-8108

3. Need to obtain information about transferring to another college?

Registrar’s Office
Location: CRCH, 4th Floor
Hours: Monday–Friday, 8 a.m.–4:30 p.m.
Contact: (540) 985-8108

4. Need tutoring in writing, reading, A&P or other courses?

Learning and Writing Center (LWC)
Location: CRCH, 5th Floor, Room 507
Hours: Monday–Friday, 8:30 a.m.–5 p.m., some weekend hours
Contact: Emily Moore, Coordinator of LWC
E-mail: EHMoore@jchs.edu
Phone: (540) 985-8449

For assistance with writing and reading, you may also contact:
Elliot Freeman, Writing Specialist
E-mail: EMFreeman@jchs.edu
(540) 224-4732
CRCH, 5th Floor, Room 506

5. Need help with study skills, test taking skills or time management?

Director of Academic Support Services
Location: CRCH, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Al Overstreet, Director of Academic Support Services
E-mail: AWOverstreet@jchs.edu
Phone: (540) 985-8205

6. Need career information or career counseling?

Director of Academic Support Services
Location: CRCH, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Al Overstreet, Director of Academic Support Services
E-mail: AWOverstreet@jchs.edu
Phone: (540) 985-8205

7. Need a computer to type an essay, print or complete electronic assignments?

There are three locations where you can access computers at JCHS:

  • Educational Testing Center (ETC)
    Location: CRCH, 5th Floor, Room 509
    Office: CRCH, 5th Floor, Room 508
    Lab Hours: 24 hours-a-day, seven days a week
    Office Hours: Monday–Thursday, 8 a.m.–5 p.m.; Friday, 8 a.m.–4:30 p.m.
    Testing Hours: changes every semester; check sign outside ETC door and Student Central for current testing hours
    Contact: Gayle Clary, Educational Testing Center Coordinator
    E-mail: ghclary@jchs.edu
    Phone: (540) 224-4895
  • Learning and Writing Center
    Location: CRCH, 5th Floor, Room 507
    Hours: Monday–Friday, 8:30 a.m.–5 p.m., some weekend hours
    Contact: Sarah Cox, Coordinator of LWC
    E-mail: sccox1@jchs.edu
    Phone: (540) 985-8449
  • JCHS Library
    Location: CRCH, 5th Floor, Learning Commons
    Fall & Spring Semester Hours:
    Monday–Thursday, 7:30 a.m.–8 p.m.
    Friday, 7:30 a.m.–5 p.m.
    Saturday, CLOSED
    Sunday, 12 p.m.–8 p.m.
    Summer Hours:
    Monday–Friday, 8 a.m.–5 p.m.
    Saturday and Sunday, CLOSED
    JCHS Library Circulation: (540) 985-9767
    JCHS Library Reference Desk: (540) 224-4894

8. Need services for students with disabilities?

Learning and Writing Center (LWC)
Location: CRCH, 5th Floor, Room 506
Hours: Monday–Friday, 8:30 a.m.–5 p.m., some weekend hours
Contact: Jennifer Martin, Coordinator of Disability Services
E-mail: jamartin4@jchs.edu
Phone: (540) 985-8449

9. Want to participate in clubs, sports and activities? 

Student Affairs Coordinator
Location: CRCH, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Elizabeth Costa
E-mail: EACosta@jchs.edu
Phone: (540) 985-9701

10. Want to get involved with The Paw Print student newsletter?

Coordinator of the Educational Testing Center
Location: CRCH, 5th Floor, Room 508
Hours: Monday–Friday, 8:30 a.m.–5 p.m., some weekend hours
Contact: Gayle Clary, Coordinator of the ETC
E-mail: ghclary@jchs.edu
Phone: (540) 224-4895

11. Want to serve on student government?

Student Affairs Coordinator
Location: CRCH, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Elizabeth Costa
Phone: (540) 985-9701

12. Need information on Residential Life?

Residence Life Coordinator
Location: CRCH, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Katie Allen
E-mail: kmallen2@jchs.edu
Phone: (540) 224-4686

13. Have a problem with a college bill?

Bursar’s Office
Location: CRCH, 4th floor
Hours: Monday–Friday, 8:30 a.m.–4 p.m.
Phone: (540) 985-8272

14. Need to buy or exchange textbooks?

Bookstore
Location: CRCH, 4th floor
Regular Hours: Monday–Friday, 8:30 a.m.–5 p.m.
Phone: (540) 985-8296

15. Need to use special software to complete assignments, simulations or quizzes for a class?

There are three locations where you can access computers to use special software on at JCHS:

  • Educational Testing Center (ETC)
    Location: CRCH, 5th Floor, Room 509
    Office: CRCH, 5th Floor, Room 508
    Lab Hours: 24 hours-a-day, seven days a week
    Office Hours: Monday–Thursday, 8 a.m.–5 p.m.; Friday, 8 a.m.–4:30 p.m.
    Testing Hours: changes every semester; check sign outside ETC door and Student Central for current testing hours
    Contact: Gayle Clary, Educational Testing Center Coordinator
    E-mail: ghclary@jchs.edu
    Phone: (540) 224-4895
  • Learning and Writing Center
    Location: CRCH, 5th Floor, Room 507
    Hours: Monday–Friday, 8:30 a.m.–5 p.m., some weekend hours
    Contact: Sarah Cox, Coordinator of LWC
    E-mail: sccox1@jchs.edu
    Phone: (540) 985-8449
  • JCHS Library
    Location: CRCH, 5th Floor, Learning Commons
    Fall & Spring Semester Hours:
    Monday–Thursday, 7:30 a.m.–8 p.m.
    Friday, 7:30 a.m.–5 p.m.
    Saturday, CLOSED
    Sunday, 12 p.m.–8 p.m.
    Summer Hours:
    Monday–Friday, 8 a.m.–5 p.m.
    Saturday and Sunday, CLOSED
    JCHS Library Circulation: (540) 985-9767
    JCHS Library Reference Desk: (540) 224-4894

16. Need to use special tutorial software?

Learning and Writing Center
Location: CRCH, 5th floor, Room 507
Regular Hours: Monday–Friday, 8:30 a.m.–5 p.m., some weekend hours
Contact: Sarah Cox, Coordinator of LWC Phone: (540) 985-8449

17. Need books for research?

JCHS Library
Location: CRCH, 5th Floor, Learning Commons
Fall & Spring Semester Hours:
Monday–Thursday, 7:30 a.m.–8 p.m.
Friday, 7:30 a.m.–5 p.m.
Saturday, CLOSED
Sunday, 12 p.m.–8 p.m.
Summer Hours:
Monday–Friday, 8 a.m.–5 p.m.
Saturday and Sunday, CLOSED
JCHS Library Circulation: (540) 985-9767
JCHS Library Reference Desk: (540) 224-4894

18. Need to take a proctored electronic test for one of my classes?

Educational Testing Center (ETC)
Location: CRCH, 5th Floor, Room 509
Office: CRCH, 5th Floor, Room 508
Lab Hours: 24 hours-a-day, seven days a week
Office Hours: Monday–Thursday, 8 a.m.–5 p.m.
Friday, 8 a.m.–4:30 p.m.
Testing Hours: changes every semester; check sign outside ETC door and Student Central for current testing hours
Contact: Gayle Clary, Educational Testing Center Coordinator
E-mail: ghclary@jchs.edu
Phone: (540) 224-4895

19. Need a parking permit?

Student Affairs Secretary
Location: CRCH, 4th Floor, Student Affairs Suite
Hours: 8 a.m. - 5 p.m.
Contact: (540) 985-8395

20. Have a complaint about an instructor?

Your Instructor
Talk to your instructor first. If there is still a problem, then go to your program director.

21. Cannot decide which major to choose?

Director of Academic Support Services
Location: CRCH 4th floor in Student Services
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Al Overstreet
E-mail: AWOverstreet@jchs.edu
Phone: (540) 985-8205

22. Have a personal problem that I need to discuss with someone?

Counseling Center
Location: CRCH, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Call (540) 985-8395 to make an appointment

23. Am in an abusive relationship and need to talk to someone?

VOICE (Violence Can End) Program
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Contact: Sarah Higginbotham
E-mail: sehigginbotham@jchs.edu
Phone: (540) 985-9711

If you get the VOICE Program voicemail and need to get in touch with someone immediately, you should call 911 or Carilion Police at (540) 981-2212.

24. Need to report/discuss a situation of violence that I witnessed or heard about from someone else?

VOICE (Violence Can End) Program
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Contact: Sarah Higginbotham
E-mail: sehigginbotham@jchs.edu
Phone: (540) 985-9711

If you get the VOICE Program voicemail and need to get in touch with someone immediately, you should call 911 or Carilion Police at (540) 981-2212.

25. Have an emergency that requires immediate police attention?

From an external phone (such as a cell phone), you should call 911. From an in house phone, you should call 9-911.

26. Have an emergency that requires immediate medical attention?

From an external phone (such as a cell phone), you should call 911. From an in house phone, you should call 9-911.

27. Am physically ill?

If you are physically ill, you should either contact a family member, friend, or your personal care physician. If you do not currently have a PCP, then you may contact one of the following three Carilion family practices to make an appointment with a physician. This is not a free service.

  • Practice: Carilion Family Medicine Roanoke Salem
    Location: 1314 Peters Creek Road, NW
    Roanoke, VA 24017
    Contact: (540) 562-5700
  • Practice: Carilion Family Medicine - Brambleton
    Location: 3707 Brambleton Avenue
    Roanoke, VA 24018
    Contact: (540) 725-7800
  • Practice: Carilion Family Medicine - Southeast
    Location: 2145 Mount Pleasant Boulevard SE
    Roanoke, VA 24014
    Contact: (540) 427-9200
  • Practice: Carilion Clinic Adolescent and Student Health Services
    Location: 902 S. Jefferson Street
    Roanoke, VA 24016
    Contact: (540) 985-9075
    Hours: Monday-Friday, 8 a.m.-4:30 p.m.

28. Need the College Lost & Found?

Security/Information Desk
Location: CRCH, 3rd Floor Lobby
Hours: 24 hours-a-day, seven days a week
Contact: (540) 985-8201

29. Need to turn in my health records?

Health Records Specialist
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Hours: Monday–Friday, 7:30 a.m.–5 p.m.
Phone: (540) 985-8501
Contact: Judy Caffee

Academic Advising Links
Click on any of the links below to find out more.

Academic Advising Home Page
Where can I get the answers to my advising-related questions?
What other resources are available at Jefferson College of Health Sciences?
See Faculty and Staff Handbook in Blackboard

Stay on Track: How Can We Help You?

Jefferson Academic Support Services (JASS) Home

Academic Advising

Pathways to Academic Student Success (PASS)

Learning and Writing Center (LWC)

Educational Testing Center (ETC)

Services for Students with Disabilities (SSD) 

Additional Online Resources

Contact Us