JCHS Campus Resource FAQs

Who do I go see if I...

1. Need money for tuition and books?

Financial Aid Office
Location: CRCH, 4th Floor
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: (540) 985-8267

2. Need to drop a course, add a course or withdraw from a course?

First, be sure to discuss with your instructor or advisor your need to drop/add or withdraw from a course. Then to make the change, you can get help from the:

Registrar’s Office
Location: CRCH, 4th Floor
Hours: Monday–Friday, 8 a.m.–4:30 p.m.
Contact: (540) 985-8108

3. Need to obtain information about transferring to another college?

Registrar’s Office
Location: CRCH, 4th Floor
Hours: Monday–Friday, 8 a.m.–4:30 p.m.
Contact: (540) 985-8108

4. Need tutoring in writing, A&P, or other courses?

Learning and Writing Center (LWC)
Location: CRCH, 5th Floor, Room 507
Hours: Monday–Friday, 8:30 a.m.–5 p.m.
Contact: Sarah Cox, Coordinator of LWC
E-mail: sccox1@jchs.edu
Phone: (540) 985-8449

For assistance with writing, you may also contact:
Elliott Freeman, Writing Specialist
E-mail: EMFreeman@jchs.edu
(540) 224-4732
CRCH, 5th Floor, Room 507a

5. Need help with study skills, test taking skills, or time management?

Make an appointment with an academic coach through Starfish

Contact Al Overstreet, Director of Academic Support Services
E-mail: AWOverstreet@jchs.edu
Phone: (540) 985-8205

Or

Contact: Nancy Bachelder, Educational Testing Center Coordinator
E-mail: neroberson@jchs.edu
Phone: (540) 224-4895

 

6. Need career information or career counseling?

Director of Academic Support Services
Location: CRCH, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Al Overstreet, Director of Academic Support Services
E-mail: AWOverstreet@jchs.edu
Phone: (540) 985-8205

7. Need a computer to type an essay, print or complete electronic assignments?

There are three locations where you can access computers at JCHS:

  • Educational Testing Center (ETC)
    Location: CRCH, 5th Floor, Room 509
    Office: CRCH, 5th Floor, Room 508
    Lab Hours: Open 24/7 when not in use for testing
    Office Hours: Monday—Friday 8:30 a.m.-12:00 p.m., 1:00 p.m.-5:00 p.m.
    Testing Hours: Please see the ETC’s service page in Starfish for current hours.
    Contact: Nancy Bachelder, Educational Testing Center Coordinator
    E-mail: neroberson@jchs.edu
    Phone: (540) 224-4895
  • Learning and Writing Center
    Location: CRCH, 5th Floor, Room 507
    Hours: Monday–Friday, 8:30 a.m.–5 p.m., some weekend hours
    Contact: Sarah Cox, Coordinator of LWC
    E-mail: sccox1@jchs.edu
    Phone: (540) 985-8449
  • JCHS Library
    Location: CRCH, 5th Floor, Learning Commons
    Fall & Spring Semester Hours:
    Monday–Thursday, 7:30 a.m.–8 p.m.
    Friday, 7:30 a.m.–5 p.m.
    Saturday, CLOSED
    Sunday, 1 p.m.–6 p.m.
    Summer and Break Hours:
    Monday–Friday, 8 a.m.–5 p.m.
    Saturday and Sunday, CLOSED
    JCHS Library Circulation: (540) 985-9767
    JCHS Library Reference Desk: (540) 224-4894

8. Need services for students with disabilities?

Location: CRCH, 4th Floor, Room 427
Hours: Monday–Friday, 8:30 a.m.–5 p.m.
Contact: Shannon Kinzie,  Disability Services Counselor
E-mail: skkinzie@jchs.edu
Phone: (540) 985- 9711

9. Want to participate in clubs, sports and activities? 

Director of Student Life
Location: CRCH, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Elizabeth Costa
E-mail: EACosta@jchs.edu
Phone: (540) 985-9701

10. Want to serve on student government?

Director of Student Life
Location: CRCH, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Elizabeth Costa
Phone: (540) 985-9701

11. Need information on Residential Life?

Residence Life Coordinator
Location: CRCH, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Stephanie Simpson
E-mail: srsimpson@jchs.edu
Phone: (540) 224-4686

12. Have a problem with a college bill?

Bursar’s Office
Location: CRCH, 4th floor
Hours: Monday–Friday, 8:30 a.m.–4 p.m.
Phone: (540) 985-8272

13. Need to buy or exchange textbooks?

Bookstore
Location: CRCH, 4th floor
Regular Hours: Monday–Friday, 8:30 a.m.–5 p.m.
Phone: (540) 985-8296

14. Need to use special software to complete assignments, simulations or quizzes for a class?

There are three locations where you can access computers to use special software on at JCHS:

  • Educational Testing Center (ETC)
    Location: CRCH, 5th Floor, Room 509
    Office: CRCH, 5th Floor, Room 508
    Lab Hours: Open 24/7 when not in use for testing
    Office Hours: Monday—Friday 8:30 a.m.-12:00 p.m., 1:00 p.m.-5:00 p.m.
    Testing Hours: Please see the ETC’s service page in Starfish for current hours.
    Contact: Nancy Bachelder, Educational Testing Center Coordinator
    E-mail: neroberson@jchs.edu
    Phone: (540) 224-4895
  • Learning and Writing Center
    Location: CRCH, 5th Floor, Room 507
    Hours: Monday–Friday, 8:30 a.m.–5 p.m., some weekend hours
    Contact: Sarah Cox, Coordinator of LWC
    E-mail: sccox1@jchs.edu
    Phone: (540) 985-8449
  • JCHS Library
    Location: CRCH, 5th Floor, Learning Commons

    Fall & Spring Semester Hours:
    Monday–Thursday, 7:30 a.m.–8 p.m.
    Friday, 7:30 a.m.–5 p.m.
    Saturday, CLOSED
    Sunday, 1 p.m.–6 p.m.
     
  • Summer and Break Hours:
    Monday–Friday, 8 a.m.–5 p.m.
    Saturday and Sunday, CLOSED
    JCHS Library Circulation: (540) 985-9767
    JCHS Library Reference Desk: (540) 224-4894

15. Need to use special tutorial software?

Learning and Writing Center
Location: CRCH, 5th floor, Room 507
Regular Hours: Monday–Friday, 8:30 a.m.–5 p.m. , some weekend hours
Contact: Sarah Cox, Coordinator of LWC
Phone: (540) 985-8449

16. Need books for research?

JCHS Library
Location: CRCH, 5th Floor, Learning Commons

Fall & Spring Semester Hours:
Monday–Thursday, 7:30 a.m.–8 p.m.
Friday, 7:30 a.m.–5 p.m.
Saturday, CLOSED
Sunday, 1 p.m.–6 p.m.

Summer and Break Hours:
Monday–Friday, 8 a.m.–5 p.m.
Saturday and Sunday, CLOSED
JCHS Library Circulation: (540) 985-9767
JCHS Library Reference Desk: (540) 224-4894

17. Need to take a proctored electronic test for one of my classes?

Educational Testing Center (ETC)
Location: CRCH, 5th Floor, Room 509
Office: CRCH, 5th Floor, Room 508
Lab Hours: Open 24/7 when not in use for testing
Office Hours: Monday—Friday 8:30 a.m.-12:00 p.m., 1:00 p.m.-5:00 p.m.
Testing Hours: Please see the ETC’s service page in Starfish for current hours.

Contact: Nancy Bachelder, Educational Testing Center Coordinator
E-mail: neroberson@jchs.edu
Phone: (540) 224-4895


18. Need a parking permit?

Student Affairs Secretary
Location: CRCH, 4th Floor, Student Affairs Suite
Hours: 8 a.m. - 5 p.m.
Contact: (540) 985-8395

19. Have a complaint about an instructor?

Your Instructor
Talk to your instructor first. If there is still a problem, then go to your program director.

20. Cannot decide which major to choose?

Director of Academic Support Services
Location: CRCH 4th floor in Student Services
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Al Overstreet
E-mail: AWOverstreet@jchs.edu
Phone: (540) 985-8205

21. Have a personal problem that I need to discuss with someone?

Counseling Center
Location: CRCH, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Call (540) 985-8395 to make an appointment

22. Am in an abusive relationship and need to talk to someone?

Counseling Services
Location: CRCH, 4th floor in Student Affairs
Contact: Jennifer Slusher
E-mail: jjslusher@jchs.edu
Phone: (540) 985-8502

If you get the VOICE Program voicemail and need to get in touch with someone immediately, you should call 911 or Carilion Police at (540) 981-2212.

23. Need to report/discuss a situation of violence that I witnessed or heard about from someone else?

Counseling Services
Location: CRCH, 4th floor in Student Affairs
Contact: Jennifer Slusher
E-mail: jjslusher@jchs.edu
Phone: (540) 985-8502

If you get the VOICE Program voicemail and need to get in touch with someone immediately, you should call 911 or Carilion Police at (540) 981-2212.

24. Have an emergency that requires immediate police attention?

From an external phone (such as a cell phone), you should call 911. From an in house phone, you should call 9-911.

25. Have an emergency that requires immediate medical attention?

From an external phone (such as a cell phone), you should call 911. From an in house phone, you should call 9-911.

26. Am physically ill?

If you are physically ill, you should either contact a family member, friend, or your personal care physician. If you need assistance finding a physician locally, please contact Health Records at 985-8501 or Counseling and Wellness Services at 985-8502.

27. Need the College Lost & Found?

Security/Information Desk
Location: CRCH, 3rd Floor Lobby
Hours: 24 hours-a-day, seven days a week
Contact: (540) 985-8201

28. Need to turn in my health records?

Health Records Specialist
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Hours: Monday–Friday, 7:30 a.m.–5 p.m.
Phone: (540) 985-8501
Contact: Tracy Jones

 

Academic Advising Links
Click on any of the links below to find out more.

Academic Advising Home Page
Where can I get the answers to my advising-related questions?
What other resources are available at Jefferson College of Health Sciences?
See Faculty and Staff Handbook in Blackboard

Stay on Track: How Can We Help You?

Jefferson Academic Support Services (JASS) Home

Academic Advising

Pathways to Academic Student Success (PASS)

Learning and Writing Center (LWC)

Educational Testing Center (ETC)

Services for Students with Disabilities (SSD) 

Additional Online Resources

Contact Us