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Who do I go see if I...
 1. Need money for tuition and books?
Financial Aid Office
Location: Fralin House, 2nd floor
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: (540) 985-8267
2. Need to drop a course, add a course or withdraw from a course?
First, be sure to discuss with your instructor or advisor your need to drop/add or withdraw from a course. Then to make the change, you can get help from the:
Registrar’s Office
Location: 915 S. Jefferson Street
Hours: Monday–Friday, 8 a.m.–4:30 p.m.
Contact: (540) 985-8108
3. Need to obtain information about transferring to another college?
Registrar’s Office
Location: 915 S. Jefferson Street
Hours: Monday–Friday, 8 a.m.–4:30 p.m.
Contact: (540) 985-8108
4. Need tutoring in writing, reading, A&P or other courses?
Learning and Writing Center (LWC)
Location: CRCH, 5th Floor, Room 507
Hours: Monday–Friday, 8:30 a.m.–5 p.m., some weekend hours
Contact: Emily Moore, Coordinator of LWC
E-mail: EHMoore@jchs.edu
Phone: (540) 985-8449
For assistance with writing and reading, you may also contact:
Rase McCray, Writing Specialist
E-mail: RRMccray@jchs.edu
(540) 224-4732
CRCH, 5th Floor, Room 506
5. Need help with study skills, test taking skills or time management?
Director of Academic Support Services
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Al Overstreet, Director of Academic Support Services
E-mail: AWOverstreet@jchs.edu
Phone: (540) 985-8205
6. Need career information or career counseling?
Director of Academic Support Services
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Al Overstreet, Director of Academic Support Services
E-mail: AWOverstreet@jchs.edu
Phone: (540) 985-8205
7. Need a computer to type an essay, print or complete electronic assignments?
There are three locations where you can access computers at JCHS:
- Educational Technology Center (ETC)
Location: CRCH, 5th Floor, Room 509
Office: CRCH, 5th Floor, Room 508
Lab Hours: 24 hours-a-day, seven days a week
Office Hours: Monday–Thursday, 8 a.m.–5 p.m.; Friday, 8 a.m.–4:30 p.m.
Testing Hours: changes every semester; check sign outside ETC door and Student Central for current testing hours
Contact: Letisha Houston, Educational Technology Assistant
E-mail: LBHouston@jchs.edu
Phone: (540) 224-4895
- Learning and Writing Center
Location: CRCH, 5th Floor, Room 507
Hours: Monday–Friday, 8:30 a.m.–5 p.m., some weekend hours
Contact: Emily Moore, Coordinator of LWC
E-mail: EHMoore@jchs.edu
Phone: (540) 985-8449
- JCHS Library
Location: CRCH, 5th Floor, Learning Commons
Fall & Spring Semester Hours:
Monday–Thursday, 7:30 a.m.–8 p.m.
Friday, 7:30 a.m.–5 p.m.
Saturday, CLOSED
Sunday, 11 a.m.–5 p.m.
Summer Hours:
Monday–Friday, 7:30 a.m.–5 p.m.
Saturday and Sunday, CLOSED
JCHS Library Circulation: (540) 985-9767
JCHS Library Reference Desk: (540) 224-4894
8. Need services for disabled students?
Learning and Writing Center (LWC)
Location: CRCH, 5th Floor, Room 507
Hours: Monday–Friday, 8:30 a.m.–5 p.m., some weekend hours
Contact: Emily Moore, Coordinator of LWC
E-mail: EHMoore@jchs.edu
Phone: (540) 985-8449
9. Want to participate in clubs, sports and activities?
Assistant Director of Student Life
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Elizabeth Costa
E-mail: EACosta@jchs.edu
Phone: (540) 224-4686
10. Want to get involved with The Paw Print student newsletter?
Educational Technology Assistant
Location: CRCH, 5th Floor, Room 508
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Letisha Houston, Newsletter Editor
E-mail: LBHouston@jchs.edu
Phone: (540) 224-4895
11. Am interested in becoming a VOICE Peer Educator on topics regarding ending violence?
VOICE (Violence Can End) Program
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Contact: Sarah Higginbotham
E-mail: sehigginbotham@jchs.edu
Phone: (540) 985-9711
12. Want to lead a One Jefferson Community Hour event?
Assistant Director of Student Life
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Elizabeth Costa
Phone: (540) 224-4686
13. Want to serve on student government?
Assistant Director of Student Life
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Elizabeth Costa
E-mail: EACosta@jchs.edu
Phone: (540) 224-4693
14. Need information on Residential Life?
Assistant Director of Student Life
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Elizabeth Costa
E-mail: EACosta@jchs.edu
Phone: (540) 224-4686
15. Have a problem with a college bill?
Bursar’s Office
Location: Carilion Roanoke Community Hospital, 4th floor
Hours: Monday–Friday, 8:30 a.m.–4 p.m.
Phone: (540) 985-8272
16. Need to buy or exchange textbooks?
Bookstore
Location: Carilion Roanoke Community Hospital, 4th floor
Regular Hours: Monday–Thursday, 9:30 a.m.–3:30 p.m.
Extended Hours: Monday–Thursday, 9:30 a.m.–6:30 p.m.; Friday, 9:30 a.m.–2:30 p.m.
Phone: (540) 985-8296
17. Need to use special software to complete assignments, simulations or quizzes for a class?
There are three locations where you can access computers to use special software on at JCHS:
- Educational Technology Center (ETC)
Location: CRCH, 5th Floor, Room 509
Office: CRCH, 5th Floor, Room 508
Lab Hours: 24 hours-a-day, seven days a week
Office Hours: Monday–Thursday, 8 a.m.–5 p.m.; Friday, 8 a.m.–4:30 p.m.
Testing Hours: changes every semester; check sign outside ETC door and Student Central for current testing hours
Contact: Letisha Houston, Educational Technology Assistant
E-mail: LBHouston@jchs.edu
Phone: (540) 224-4895
- Learning and Writing Center
Location: CRCH, 5th Floor, Room 507
Hours: Monday–Friday, 8:30 a.m.–5 p.m., some weekend hours
Contact: Emily Moore, Coordinator of LWC
E-mail: EHMoore@jchs.edu
Phone: (540) 985-8449
- JCHS Library
Location: CRCH, 5th Floor, Learning Commons
Fall & Spring Semester Hours:
Monday–Thursday, 7:30 a.m.–8 p.m.
Friday, 7:30 a.m.–5 p.m.
Saturday, CLOSED
Sunday, 11 a.m.–5 p.m.
Summer Hours:
Monday–Friday, 7:30 a.m.–5 p.m.
Saturday and Sunday, CLOSED
JCHS Library Circulation: (540) 985-9767
JCHS Library Reference Desk: (540) 224-4894
18. Need to use special tutorial software?
Learning and Writing Center
Location: CRCH, 5th Floor, Room 507
Hours: Monday–Friday, 8:30 a.m.–5 p.m., some weekend hours
Contact: Emily Moore, Coordinator of LWC
E-mail: EHMoore@jchs.edu
Phone: (540) 985-8449
19. Need books for research?
JCHS Library
Location: CRCH, 5th Floor, Learning Commons
Fall & Spring Semester Hours:
Monday–Thursday, 7:30 a.m.–8 p.m.
Friday, 7:30 a.m.–5 p.m.
Saturday, CLOSED
Sunday, 11 a.m.–5 p.m.
Summer Hours:
Monday–Friday, 7:30 a.m.–5 p.m.
Saturday and Sunday, CLOSED
JCHS Library Circulation: (540) 985-9767
JCHS Library Reference Desk: (540) 224-4894
20. Need to take a proctored electronic test for one of my classes?
Educational Technology Center (ETC)
Location: CRCH, 5th Floor, Room 509
Office: CRCH, 5th Floor, Room 508
Lab Hours: 24 hours-a-day, seven days a week
Office Hours: Monday–Thursday, 8 a.m.–5 p.m.
Friday, 8 a.m.–4:30 p.m.
Testing Hours: changes every semester; check sign outside ETC door and Student Central for current testing hours
Contact: Letisha Houston, Educational Technology Assistant
E-mail: LBHouston@jchs.edu
Phone: (540) 224-4895
21. Need a parking permit?
Studetn Affairs Secretary
Location: CRCH, 4th Floor, Student Affairs Suite
Hours: 8 a.m. - 5 p.m.
Contact: (540) 985-8395
22. Have a complaint about an instructor?
Your Instructor
Talk to your instructor first. If there is still a problem, then go to your program director.
23. Cannot decide which major to choose?
Director of Academic Support Services
Location: CRCH 4th floor in Student Services
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Al Overstreet
E-mail: AWOverstreet@jchs.edu
Phone: (540) 985-8205
24. Have a personal problem that I need to discuss with someone?
Counseling Center
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Hours: Monday–Friday, 8 a.m.–5 p.m.
Contact: Call (540) 985-8395 to make an appointment
25. Am in an abusive relationship and need to talk to someone?
VOICE (Violence Can End) Program
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Contact: Sarah Higginbotham
E-mail: sehigginbotham@jchs.edu
Phone: (540) 985-9711
If you get the VOICE Program voicemail and need to get in touch with someone immediately, you should call 911 or Carilion Police at (540) 981-2212.
26. Need to report/discuss a situation of violence that I witnessed or heard about from someone else?
VOICE (Violence Can End) Program
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Contact: Sarah Higginbotham
E-mail: sehigginbotham@jchs.edu
Phone: (540) 985-9711
If you get the VOICE Program voicemail and need to get in touch with someone immediately, you should call 911 or Carilion Police at (540) 981-2212.
27. Have an emergency that requires immediate police attention?
From an external phone (such as a cell phone), you should call 911. From an in house phone, you should call 9-911.
28. Have an emergency that requires immediate medical attention?
From an external phone (such as a cell phone), you should call 911. From an in house phone, you should call 9-911.
29. Am physically ill?
If you are physically ill, you should either contact a family member, friend, or your personal care physician. If you do not currently have a PCP, then you may contact one of the following three Carilion family practices to make an appointment with a physician. This is not a free service.
- Practice: Carilion Family Medicine Roanoke Salem
Location: 1314 Peters Creek Road, NW
Roanoke, VA 24017
Contact: (540) 562-5700
- Practice: Carilion Family Medicine - Brambleton
Location: 3707 Brambleton Avenue
Roanoke, VA 24018
Contact: (540) 725-7800
- Practice: Carilion Family Medicine - Southeast
Location: 2145 Mount Pleasant Boulevard SE
Roanoke, VA 24014
Contact: (540) 427-9200
30. Need the College Lost & Found?
Security/Information Desk
Location: CRCH, 3rd Floor Lobby
Hours: 24 hours-a-day, seven days a week
Contact: (540) 985-8201
31. Need to turn in my health records?
Health Records Specialist
Location: Carilion Roanoke Community Hospital, 4th floor in Student Affairs
Hours: Monday–Friday, 7:30 a.m.–5 p.m.
Phone: (540) 985-9701
Contact: Zac Widner
32. Need to access the Online Carilion Orientation?
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