Emergency Plans and Responses

Critical Incidents

Critical incidents are situations that have the potential to cause injury or loss of life; major disruptions of regular activities; or property or environmental damage or loss; or that can threaten financial standing.

The following are examples of events that may be designated as a critical incident. These are merely examples and do not constitute a comprehensive list of possible crisis events.

  • Fire, explosion, hazardous substance spill or other damage to property, which may require closing temporarily or permanently.
  • An incident resulting in or with the potential for fatality or major injuries.
  • A major demonstration that disrupts regular functions.


The purpose of a coordinated response to critical incidents is to provide a:

  • Rapid response to critical incidents
  • Systematic management approach to critical incidents
  • Venue for promptly identifying and supporting decision makers
  • System for evaluating critical incidents with the goal of providing improved plans to protect lives and property as well as reduce exposure to liability and management of public information

The College works with CMC Emergency Management and Carilion Police to provide these operations and continuity of operations.


Priorities under a critical incident are as follows:

  • Protect human life; prevent/minimize personal injury
  • Protect the environment
  • Prevent or minimize damage to physical assets
  • Restore normal operations

During a Medical Emergency

Call Roanoke City EMS at 9-911 on an in-house phone or 911 on a cell phone.

Give the dispatcher as much information as possible regarding the nature of the injury/illness and whether or not the victim is conscious.

DO NOT hang up until directed to do so by the dispatcher so that the information can be forwarded to emergency personnel.

After making the emergency call:

  • Return to the victim
  • Keep the victim as calm and comfortable as possible
  • Remain with the victim until emergency personnel arrive

For cardiac emergencies, wall-mounted Automated External Defibrillators (AED’s) are available in the main 3rd floor lobby, the 4th floor cafeteria and the 1st floor by the Pharmacy. A portable AED is located on the 5th floor in the Library.

During a Fire

Stay calm.

Pull the nearest fire alarm and call 9-911 on an in-house phone or 911 on a cell phone.

Give your name and location of the fire. Do not hang up until the police dispatcher tells you do to do so.

Close the door to the room if the fire is contained there.

Leave the building immediately.

Inform others as you pass them to leave the building immediately.

Walk - don't run - to the nearest exit.

Never use elevators - an elevator may become a trap.

Notify emergency personnel immediately if you, or someone you know, are in the building with a physical impairment, or you suspect someone may be trapped inside.

Additional Emergency Situations

Active Shooter / Hostile Intruder

Biological Threat Response

Bomb Threat


Hazardous Material Spill

Violent Incidents